1. Who We Are
Organization Name: Srazplay Limited
Website: https://srazplay.com
Service Type: Online Gaming & Betting Platform
This privacy policy applies to all digital platforms, mobile applications, and websites of srazplay. It is drafted in compliance with Bangladesh's Digital Security Act, international data protection regulations, and our ethical standards.
2. What Information We Collect
2.1 Information Provided at Registration
When you create an account on srazplay, we collect the following information:
- Full name (as it appears on your national ID)
- Date of birth (for age verification)
- Mobile number (for communication and security)
- Email address (for login and notifications)
- Referral code (if a friend referred you)
2.2 KYC (Verification) Information
For withdrawal or security verification, we may request:
- Copy or photo of national ID
- Passport or driving license (if available)
- Proof of address (such as electricity bill or registry document)
- Selfie or video verification (as proof of liveness)
2.3 Transaction-Related Information
- Amount and timing of deposits and withdrawals
- Type of payment method used (mobile banking, bank transfer, etc.)
- Replay history and win-loss records
- Participation in bonuses and promotional campaigns
2.4 Technical Information
We automatically collect certain technical information from your device:
- IP Address & Geolocation
- Browser and device type
- Operating System Version
- Time and duration of page visits
- Click patterns and user behavior
3. Why We Use Your Information
3.1 Service Delivery
Your information is primarily used for the following purposes:
- Creating and managing your account
- Providing login verification and security settings
- Processing deposit and withdrawal transactions
- Maintaining gaming session history and resolving results
- Providing customer service and technical support
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access and cyberattacks
- Detecting fake accounts or activity from multiple accounts
- Identifying money laundering or illegal transactions
- Protecting personal information from identity theft
3.3 Legal Compliance
- Complying with local and international financial regulations
- Sharing information in response to requests from government or legal authorities
- Maintaining tax and audit records
- Maintaining responsible gaming standards
3.4 Communication & Marketing (with your consent)
- Notifications of promotional offers and bonuses (only if you subscribe)
- Notifying gaming features and updates on new games
- Collecting surveys or feedback to improve our services
- Notifying about urgent security alerts and account updates
4. How We Protect Your Information
4.1 Encryption Technology
All personal and financial data on srazplay is protected with 256-bit SSL encryption. This means your data is encoded as it travels over the internet so that only srazplay's servers can read it — no hacker or third party can intercept it.
4.2 Data Storage Security
- All servers are protected by firewalls and IDS (Intrusion Detection System)
- Data backup is performed daily to a secure offsite location
- Physical servers are kept in data centers with limited access
- Each employee's access rights are role-based and limited to the minimum necessary
4.3 Access Control
Only authorized srazplay staff can access your personal information, and only to the extent required for their specific role. Every access is logged and regularly audited.
4.4 Payment Security
- Srazplay does not store your bank account or mobile banking details directly. All transactions are processed through trusted payment gateways.
- All transactions are processed in compliance with PCI DSS (Payment Card Industry Data Security Standard).
- A record of each transaction is stored on our encrypted servers.
5. Cookies & Tracking Technologies
5.1 What Are Cookies?
A cookie is a small text file that your browser stores at the instruction of our server. It helps remember your preferences, language settings, or login status so the website loads faster on your next visit.
5.2 What Types of Cookies We Use
| Types of cookies | Purpose | Duration |
|---|---|---|
| Essential cookies | Login, security & session management | Until end of session or 30 days |
| Preference cookies | Remembering language, theme, and user preferences | Up to 1 year |
| Analytics cookies | To understand how users are using the site | Up to 1 month |
| Marketing cookies | Showing relevant ads when you return to the site | Up to 3 months |
5.3 Managing Cookies
You can go to your browser settings to disable all cookies or allow only specific ones. Note that disabling essential cookies will prevent some srazplay features from working (such as logging in).
6. Your Privacy Rights
6.1 Right of Access
You can find out what data srazplay holds about you at any time. Upon request, we will provide your complete data in a human-readable, downloadable format.
6.2 Right to Rectification
If your information is incorrect or incomplete, you can update it at any time. Go to your account settings to edit your name, email, or address. For more complex changes, contact our support team for help.
6.3 Right to Erasure ('Right to Be Forgotten')
In specific circumstances, you may request that srazplay delete your information. However, some information may need to be retained for legal liability or transaction history purposes.
6.4 Data Portability
You can download your data in a standard format (such as CSV) and transfer it to another service provider.
6.5 Right to Object
If you believe your information is being used unfairly or without your permission, you may object. We will investigate your complaint and respond within 30 days.
7. What We Share with Third Parties
7.1 srazplay Does Not Share Data with Third Parties
We do not sell or rent your personal information — including your name, phone number, email, or KYC documents — to any advertiser, marketer, or third party. This is a core srazplay principle and we make no exceptions.
7.2 Sharing with Service Providers
However, in the following circumstances we share limited information with our trusted partners:
- Payment processor: To process transactions (they only see the transaction data necessary for this purpose)
- Hosting Provider: For operating our servers and data centers
- Cybersecurity Expert: For detecting fraud and cyber threats
- Legal & Compliance Service Providers: For tax and regulatory compliance
7.3 Government Requests
If government authorities, courts, or law enforcement request information through legal procedures, srazplay is obligated to provide it. However, in such cases we will attempt to alert you (if legally possible).
8. How Long We Retain Your Data
8.1 Data for Active Accounts
As long as your account remains active, we retain all your information (KYC documents, transaction history, gaming records). This is necessary so you can check your balance, history, or transactions at any time.
8.2 Data for Closed Accounts
- First 6 months: We retain full data for 6 months after account closure to allow for account recovery or dispute resolution if needed.
- From 6 months up to 5 years: For legal and audit purposes, we keep an aggregated record (such as a transaction summary) but delete detailed personal information.
- After 5 years: If there is no legal obligation, all data is deleted.
8.3 In Cases of Suspected Money Laundering
If any transaction appears suspicious or illegal, we retain complete records for up to 7 years (in accordance with financial regulations).
9. Protecting Children's Privacy
9.1 We Do Not Accept Underage Users
Srazplay is strictly for users aged 18 and above. If a minor (under 18) registers on our site, we will immediately close the account and refund any deposit made.
9.2 Parental Responsibility
If a child has accessed srazplay using your family device, notify our support team immediately. We advise parents to educate their children about this platform.
10. Contact Us for Privacy Inquiries
10.1 Reaching Our Support Team
For any privacy-related questions, concerns, or requests, reach out to us through any of the channels below:
- Email: [email protected] (Response time: within 24 hours)
- Live Chat: Click the chat button at the bottom of the site (available 24/7)
- Complaint Form: Fill out the form in the 'Privacy Request' section of your account settings.
10.2 Response Time
We respond to all requests within 30 days. Complex cases may take longer, but we will keep you updated on progress throughout.
10.3 Filing a Complaint
If you believe we are not complying with this privacy policy or your rights are being violated, you may file a complaint with the relevant data protection authority in Bangladesh.
11. Frequently Asked Questions About Privacy
We Are Committed to Protecting Your Privacy
Your data on srazplay is completely safe and confidential. Play with peace of mind and enjoy our trusted service.